Help and Safety
Find answers to common OM24 questions and guidance for safer user-to-user communication.
Support
Support languages: Estonian, Russian and English.
Frequently asked questions
How do I publish a listing?
Sign in, choose “Post a listing”, complete the required fields and add photos. A new listing is submitted for moderation before publication.
Why is my listing not visible immediately?
New listings and material edits may be moderated. A rejected listing can be corrected and resubmitted for review.
How do I contact a seller?
Use the message button on the listing. If the seller has provided a phone number, a signed-in user may reveal it through the separate contact function.
How are photos handled?
Uploaded images are checked and processed on the server before they are placed in private storage. The service may automatically correct orientation, resize and convert an image to a web format.
How do I confirm my account or reset my password?
After registering, open the link in the confirmation email. If the email does not arrive, check the spam folder. To reset your password, use the “Forgot password?” link on the sign-in page.
What do the listing statuses mean?
“Pending” means that the listing is being reviewed. “Active” is published, “Paused” is temporarily hidden, “Sold” is completed and “Rejected” requires correction. Editing an active listing sends it back for moderation.
How does listing promotion work?
Bumping updates the listing position, highlighting makes its card more visible and TOP places it above regular listings. Promotion may be free during beta testing. Highlighting and TOP can be selected for 7 or 30 days.
Does OM24 accept payments or arrange delivery?
No. OM24 provides a platform for communication between buyers and sellers, but does not accept payment for goods or arrange delivery. Do not enter banking, Smart-ID or Mobile-ID details through links received from unknown users.
How do I delete my account?
Use the account-deletion function in the account/profile settings. The deletion process removes linked data and user-managed files in accordance with the Privacy Policy.
How do I exercise my data-protection rights?
Send a request to support@om24.ee. Before disclosing or changing data, we may ask for identity verification that is reasonably necessary.
Safety guidance
- Do not send advance payment to an unknown seller where you cannot sufficiently verify the transaction.
- For higher-value goods, inspect the item, serial number and provenance before paying.
- Never share your password, sign-in code, bank-card PIN or other authentication secrets.
- Treat links asking for banking or Smart-ID/Mobile-ID details outside a familiar official service with caution.
- If you suspect fraud, stop the conversation, preserve evidence and report it to OM24. For immediate danger, call 112.
Report a problem or illegal content
Email support@om24.ee. Where possible, include the listing URL or ID, a description of the issue, screenshots and other relevant information. For copyright or other rights complaints, also explain which right you believe is infringed and the basis on which you act.
Open illegal-content notice form
Service provider
Nedilko OÜ, registry code 17073523, Estonian Commercial Register (Äriregister), Mustamäe tee 177-39, Mustamäe linnaosa, 12913 Tallinn, Harju maakond, Estonia.